Of course! Strictly viewing by appointment only. We welcome all of our clients to book a time slot for a pre visit to get a real feel for our facility and exactly what it is we strive to achieve in our work here everyday.  Our ethos is rooted in a genuine love and care for animals of all kinds, as such we relish the opportunity to show off all that we have to offer here at The Dog Lodge. We promise you will not leave disappointed in the doggie playground that is Etchden Court Farm.

Safety is of paramount importance to us at The Dog Lodge. Not only do we operate a large capacity dog boarding facility, we also have an active livery yard and other independent businesses operating at Etchden Court Farm. This is the main reason that we do not mix dogs on site. There are no exceptions.

CCTV is in operation across the farm as well as lockable internal and external gates (this includes the main iron gates to the property which auto lock over night and will not reopen until morning). Designated and registered key holders work on a rotation basis and security are on hand for any emergency situations.

If you have any specific concerns regarding your dogs needs or requirements pertaining to safety or the safety of any other dog residing at The Dog Lodge please be sure to discuss these in full detail with a member of our friendly team at the time of booking and filling in your sign in paper work.

For more information regarding The Dog Lodges procedures and protocols please read our Operating Procedures Document. 

In the extremely rare and absolutely tragic event that a client’s dog in our care is to be injured or become unwell we have very finely tuned and practiced procedures in place for such an event. You can rest assured at The Dog Lodge that our highly trained staff are always alert and ready come to your best friends rescue should the need arise. You will of course be notified of any incident as the first priority. Full information regarding our protocols and procedures in the event of a medical emergency please see our Operating Procedures Document.

In the event that medical treatment needs to be administered to your dog during his or her stay with us this will first be discussed with the local vet we are affiliated with and then with yourselves as the owner to make any decisions regarding the care of your dog. Any and all medical attention and treatment will need to be signed off by both the veterinary practice associated with the care, the owners of the dog in question, and the head member of staff in charge at the time of the incident.

The Dog Lodge facility is covered by its own insurance, however the Client is responsible for any additional health/insurance cover if required.

All exercise regimes, play structures, enrichment feeding and other forms of mental and physical exercise will be discussed in full detail with all clients and each individual dog’s preferences and or restrictions (age, medical conditions, agility and activity levels etc) will be fully taken into consideration when formulating individual programmes for each dogs stay at The Dog Lodge.

All staff at The Dog Lodge are familiar and work mostly with methods of environmental enrichment, mental stimulation and physical exercise. At the very minimum one long walk per day will be enjoyed together, but on most days this will increase to two or more with 30 minute free play and exercise periods throughout the day.

For full information please see our Operating Procedures Document. 

Our motto is “A tired dog, is a happy dog”

All booking enquiries must be made through our Booking and Pricing page.

Please read the information provided carefully before continuing to the Booking Form. You will be asked to provide full details about your dog, including:

• Current routine vaccinations
• Kennel cough vaccination administered at least four weeks before arrival
• Microchip information
• Flea, tick and worming treatments
• Medical conditions and medication
• Dietary requirements
• Behaviour, temperament, anxiety and any previous incidents
• Emergency contact and veterinary information
• Your requested dates and allocated drop off and collection times

Complete and accurate information allows us to prepare properly and provide safe, individual care throughout your dog’s stay.

Submitting the Booking Form does not confirm your booking. Our office will check your requested dates and the information provided before contacting you to confirm availability.

Once your booking has been confirmed, payment must be made within 48 hours. If payment is not received within 48 hours, the booking will be cancelled and the dates released.

You will also receive any contracts, consent forms and veterinary documentation that must be completed before your dog’s stay.

Of course! We know that leaving your beloved four legged friend in anyone else’s care can be a very daunting experience and our job is to make this process as stress free for yourselves and your canines. It is our job to put your mind at ease and make this experience as stress free as possible.

We understand that sometimes plans change and in this very uncertain economic climate we find ourselves in, it is extremely difficult to find a middle ground with regards to services involving a large amount of monetary outlay in advance of the date of our clients booking. In the very unfortunate event that a client has to cancel a booking with The Dog Lodge, less than 14 days’ notice will result in the deposit being forfeited, in accordance with our booking terms and conditions. We appreciate your understanding. 

For full Terms and Conditions please see our here 

We ask owners to provide enough of their dog’s usual food and treats for the duration of their stay. Maintaining a familiar diet and feeding routine helps reduce the risk of an upset stomach and avoids unnecessary stress while your dog settles into a new environment.

Your dog will be fed according to the routine and quantities agreed with you before their stay. Any allergies, intolerances, dietary requirements, changes in appetite or medication must be clearly disclosed on the Booking Form.

Dogs from different households are always fed separately and are never mixed. Fresh drinking water is available at all times.

Our team carries out regular documented wellbeing checks throughout the day. We monitor each dog’s appetite, water intake, behaviour, activity and general condition so that any changes or concerns can be identified and acted upon promptly.

If we have any concerns about your dog’s health or wellbeing, we will contact you or your nominated emergency contact and seek veterinary advice where necessary. Providing complete and accurate medical and behavioural information helps us give your dog the safest and most appropriate care.

For full details, please read our Operating Procedures.